Terms and Conditions
Any use of our websites is conditional on your acceptance of these Terms and Conditions. These Terms may change therefore it is up to you to check out the Terms and Conditions for any changes whenever you visit our website and in particular before placing an order.
Use of the website means that you have accepted these Terms and Conditions.
Prices are as set out on the websites and include VAT at the current rate. We reserve the right to alter prices at any time. Confirmation of the price of a product will be made by us when your order is accepted in accordance with our order acceptance policy.
Product descriptions and prices
Although we aim to keep the websites as up to date as possible the information including product details, descriptions and prices appearing on the websites at all times it is possible that at a particular moment in time it does not show the exact position at the moment you place an order.
We take all reasonable care to ensure that these details, descriptions and prices of products appearing on the websites are correct at the time the relevant information is entered onto the system.
Specific products may be sold subject to additional terms and conditions concerning estimated delivery dates and times, warranties, after-sales service and guarantees. This information will be included in the product description and information.
Right to cancel
You have the right to cancel an order for a full refund of the cost of the product excluding any delivery costs, for any reason at any time up to 7 working days after the day of delivery in accordance with your rights under the Consumer Protection (Distance Selling) Regulations 2000 as amended (excluding opened toiletry products and any earrings designed for pierced ears). Returns must be made in accordance with our Returns Policy.
This does not affect your statutory rights.
Order acceptance & payment
If you have supplied us with your e-mail address, we will notify you by e-mail as soon as possible to confirm receipt of your order.
You will be offered to pay for your goods by your credit/debit card and it will be charged through either Paypal or Google Checkout when you place your order. We ask you to read the terms and conditions of these companies to see the protection that they extend to you.
As your goods are shipped from our warehouse we will send you a despatch confirmation email. The contract between us commences on our acceptance of your order and it is completed when we despatch to you the products ordered unless we have notified you that we do not accept your order, or you have cancelled it.
If you have not supplied us with an e-mail address, our confirmation of order page at the end of the ordering process shall act as confirmation of acceptance of the order and we will supply the goods to you in accordance with your order and these Terms and Conditions.
We reserve the right to change these terms and conditions and we advise that you read through them each time that you use the site.
This website, its content and any contracts rising from it are governed by and in accordance with English law. All contracts are conducted in English and by entering into a contract both parties agree to submit to the sole jurisdiction of the courts of England and Wales.
Intellectual property rights
All rights, including copyright, in this website are owned by or licensed to Elegance by Elena. You may not reproduce, transmit, publicly perform, distribute, modify, adapt, bundle, alter, distribute or create derivative works of the site, in whole or in part Any use of this website or its contents, including copying or storing it, in part or in whole, other than for your own lawful, personal, non-commercial use is prohibited without the prior permission of Elegance by Elena..
Links to third parties
We may provide links to third parties that we believe may be of interest to you. We do not control nor vet these websites, and therefore we cannot accept liability in respect of either the contents or your use of these websites.
Privacy and security
We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998) and our internal security policy.
When you shop on our websites, we will ask you to input the information that we require to complete your order such as your name, e-mail address, billing address, delivery address, telephone number, and product selections.
All information that you enter on the pages of Paypal and Google Checkout in respect of your payment method is only used by them and is not made available to Elegance by Elena
We may also collect information about where you are on the internet (eg the URL you came from, IP address, domain types like .co.uk and .com), your browser type, the country and telephone area code where your computer is located, the pages of our website that were viewed during your visit, the advertisements you clicked on, and any search terms that you entered on our website. We may collect this information even if you do not register with us.
We use your information only for the purpose of processing your order, statistical information to improve our service and to administer the website
If you consent, to us notifying you of products or special offers that may be of interest to you, it is an agreement that you do not object to us contacting you for any of the above purposes whether by telephone, e-mail or in writing, but if you do not wish to be contacted for such purposes, ensure that you tick the appropriate box as you go through the registration process. You may unsubscribe from our contact list at any time by replying to us by email
We will never collect sensitive information about you without your explicit consent and we take all reasonable steps to ensure that all information held is accurate and up to date. If you wish to check the information that we hold about you email us at info@elegance by elena.com and if you find any inaccuracies we will promptly delete or correct them.
We use Cookies to keep track of your current shopping session to personalise your experience and so that you may retrieve your shopping basket at any time - if your browser does not accept Cookies you may be unable to use this Website.
All your personal information will be treated as confidential and this information will be stored on a secure server. You must be aware however that if we are requested by the police or any other regulatory or government authority investigating suspected illegal activities to provide your Personal Information, we are entitled do so.
Please check these Terms and Conditions frequently to see any updates or changes to our privacy policy.
Warranties and liability
Elegance by Elena gives no warranties in relation to the website, in particular with limitation, any warranties regarding infringement and freedom from viruses. If you are dissatisfied with the website, your sole remedy is to discontinue use of the website. This statement does not affect your statutory rights.
Elegance by Elena will have no liability to you in contract or otherwise for any loss (including loss of profit), cost or damage (whether indirect, consequential, or otherwise) suffered as a result of your use of the website or from use information passed through the website, even if we are aware of the possibility of such loss.
Our total liability for any claim howsoever arising shall not exceed the price paid for the goods supplied by us to the customer, together with any postage costs incurred.
This website, its content and any contracts arisen out of it are governed by and in accordance with English law. All contracts are conducted in English and by entering into a contract both parties agree to submit to the sole jurisdiction of the courts of England and Wales.
Returns
The UK's Distance Selling Regulations allow you to cancel a contract at any time up to 7 working days after the day of delivery. If the goods delivered are not those ordered or they are faulty please advise us within 3 days of receipt so we can assist in returning them to us at the address below, in the original packaging.
If goods are to be returned for any other reason, please call us for a Returns Authorisation Number before you send them back to us to enable us to deal with the matter efficiently.
Returned products must be returned to us unused (except where you are returning them because of a fault) and in the original packaging. You are responsible for ensuring that the product that is returned is received in good condition and not damaged on its return journey and we recommend using a recorded delivery service with insurance from the carrier. You will be responsible for the shipping costs and the costs of any giftwrapping if selected.
Returns are not accepted for any perishable goods or ear-rings for pierced ears or item personalised or made to your specification unless the item is faulty. This does not affect your statutory rights as a consumer.
We will normally make refunds within 7 working days.
Our returns address is
The Clockhouse
1 Leafy Lane
Whiteley
Hampshire
PO15 7HL
Once you have contacted us, you will need the Returns Authorisation Number which should accompany the item you are returning, so that we can help identify it upon reaching us.
Elena Warner T/A Elegance by Elena and Elegance by Elena.com
The Clockhouse
1 Leafy Lane
Whiteley
Hampshire
PO15 7HL
Telephone +44(0)1489 580071
email: info@elegancebyelena.com
Advice on Returns
Many of our products include glass and mirrors which are carefully professionally packed for delivery and although we will be happy to accept the return of unwanted items we must respectfully advise our customers that they should take particular care on repacking any item that is unwanted. The wooden jewellery boxes particularly can be easily damaged in transit if not very carefully packed and this could jeopardise your refund or make it necessary for you to claim on the insurance.
We are sure that all our products are well represented in the photographs on our website and every care should be taken to make the right choice before ordering to avoid the difficulties of returning them as unwanted
PRIVACY POLICY
Elegance by Elena is committed to maintaining the privacy of our customers. We will only use any information that we collect about you in accordance with the Data Protection Act 1998 and in accordance with our own internal security policy.
We may collect information as to your IP address to help to administer our Web site as your IP address helps to identify you and to gather broad demographic information.
When you shop on our websites, we will ask you to input and we will collect personal information from you including your name, e-mail address, billing address, delivery address, telephone number, product selections, credit card or other payment information and a password.
All this information is considered necessary to complete the processing of the delivery and your payment of your order.
Our site uses cookies to keep track of your shopping cart. It also uses cookies to identify you and retrieve your information so that you don’t need to re-enter it each time you visit our site.
We use customer contact information from the registration form to send information to our customers, about our company and any new products at Elegance by Elena.
A visitor can select to become a member and after providing us with their personal information can be a subscriber to the mailing list.
Users may opt-out of receiving future mailings by choosing to un-subscribe. Unique identifiers are collected to verify the user’s identity and for use in our record system.
Security
This site is maintained within a secure server and has security measures in place to protect the loss, misuse and alteration of the information under our control.
We do not collect sensitive information about you without your explicit consent.
You may unsubscribe from our contact list at any time by replying to a promotional e-mail with the word "unsubscribe" in the subject line.
The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us at info@elegancebyelena.com. If you find any inaccuracies we will delete or correct it promptly.
All data is protected using the most advanced methods available from our suppliers. We do not store financial information other than details of your purchases.
We do not share your information with or sell it to any third parties.
DELIVERY POLICY
A binding agreement arises once we accept your order and your Credit/Debit card charge is confirmed.
We use primarily Royal Mail/Parcel Force and DHL for our deliveries but we do not accept responsibility for their delivery times and reserve the right to use whichever carrier we think is the most appropriate to deliver your goods in a safe and efficient manner
At most times of the year except the weeks leading up to Christmas we can expect delivery by these services to be within two working days after the date of despatch from our stores.
The prices quoted on our website are for this delivery service within the UK mainland.
SPECIAL NEXT DAY DELIVERY INSTRUCTIONS
Under certain circumstances it may be possible to upgrade this delivery if it is critical that you require your purchase to reach you the next postal day. You may also be able to choose between 10 a.m. deliveries or next day or Saturday deliveries for most items.
These services are not controlled by us and we do not accept responsibility for the carrier’s actions or failure to meet their timing obligations.
We will not offer refunds for postal services unless the error is ours.
This service requires your order to be delivered to our store before 3pm to receive it the following day.
These upgrades will incur additional costs to you
NON UK MAINLAND DELIVERIES (International)
The shopping checkout displays postage and packing costs to your locality in mainland UK and the weight of the product you are ordering.
We can arrange for shipping our goods throughout the world and we will quote you a price for the packing and shipping of any of our items on request
DELIVERY TIMES
Whilst it is our aim to have orders that we receive before 3.00 p.m. despatched on the same day, any orders received after 3.00 p.m are usually included in the next days post. This is not a guaranteed despatch time but we use our best endeavours to achieve this objective.
We carry most of our popular products in stock and usually offer a next day despatch if required. Due to the availability of some items, this may not always be possible but if we do have any problems with your order we will contact you to let you know what is happening and offer alternatives for faster delivery times.
NOTE
We would remind our customers that at certain times of the year particularly Christmas delivery services may be disrupted and delays incurred that are beyond our control. We will post notices on the website to highlight any changes in our delivery times.
ENVIRONMENT POLICY
Elegance by Elena recognises that some of our operations have an effect on the local, regional and global environment.
As a consequence of this the management are committed to continuous improvements in environmental performance and the prevention of pollution. Environmental regulations, laws and codes of practice will be regarded as setting the minimum standards of environmental performance.
The company recognises that part of its corporate environmental strategy is waste management and as such recognises its responsibilities to recycle materials wherever possible.
The company will use environmentally safe and sustainable energy sources to meet our needs wherever possible.
We will implement our policies through guidelines and training.
It will be communicated to staff by internal mail, briefings, and at team meetings.
We will conduct an annual self-evaluation of our performance in implementing these principles and in complying with all applicable laws and regulations.
EQUAL OPPORTUNITIES POLICY
1 Introduction
Elegance by Elena (EE) is committed to a policy of treating all employees and job applicants equally. No employee or potential employee will receive less favourable treatment or consideration on the grounds of disability, race, colour, nationality, ethnic origin, sex, sexual orientation, marital status, religion or belief or will be disadvantaged by any conditions of employment or requirements that cannot be justified as necessary on operational grounds.
2 Principles
These principles apply equally to all employees;There should be no discrimination on the basis of disability, race, colour,nationality, ethnic origin, sex, marital status, sexual orientation, religion or belief;EE will appoint, train, develop and promote on the basis of merit and ability;
This policy shall not prevent EE from providing benefits by reference to marital status;
All staff have personal responsibility for the practical application of EE’s equal opportunities policy;
Anyone involved in the recruitment, selection, promotion or training of employees has a special responsibility for the practical application of EE’s equal opportunities policy. These people may have additional training needs for which provision should be made;
EE’s grievance procedure is available to any employee who believes that they may have been discriminated against unfairly;
Any employee who is found to have committed an act of unlawful discrimination may face disciplinary action. Harassment or bullying on the grounds of sex, sexual orientation, race or religion or for any other reason will be treated as gross misconduct. Harassment is any unwanted conduct which violates another's dignity or creates an intimidating, hostile, degrading, humiliating or offensive environment for another person or is intended to have one of those effects;
In the case of any doubt or concern about the application of the policy in any particular instance the employee should contact their line manager; and
The application of this policy will be reviewed annually by EE.