FAQ

What currencies do you accept?

We accept Pounds Sterling, US dollars, Euros.

What payment methods do you accept?

We accept the following methods of payment: Credit/Debit Card, PayPal and Google Checkout.

Is ordering online safe?

We use an SSL encryption certificate that ensures the information sent between your computer and our server is kept private. This means your credit card number is scrambled during the transaction process and no human ever comes into contact with your credit card number during the approval process. If you are concerned we will accept telephone orders.

Is my personal information kept private?

We keep your personal information private and secure. We do not give your personal information to any third party, except the couriers for the delivery.

 Can I see the item before a purchase?

We are only an online shop and have no facility for you to see and inspect the goods. We take every care to ensure that the description and specifications of our products are correct at the time of publication. Item colours may vary between the online image and the actual item due to differences in monitor configuration.

How will I know my order has been received?

An automated email confirmation is sent to your email address once your order has been submitted and should be received within 30 minutes of placing your order. 
If you do not receive this email please check your Spam box or there might have been a typing error when you entered your email address.

How do I change the address for an order?

You can change your delivery address at any time until it has been despatched from our warehouse. An automated email confirmation of despatching is sent to your email address once your parcel has been despatched.  After this point we regret we are unable to change a delivery address.

How can I cancel my order?

You can cancel your order up until the moment it is dispatched from our warehouse.

Will somebody let me know if my item is unavailable?

You will receive an automatic email confirmation of your order but this does not confirm the item is in stock.

When will my order be dispatched?

We usually dispatch your order on the next working day. Should there be a delay in despatching it to you (technical reasons, the last item in stock and was faulty, delay in delivery from our supplier etc.) we will contact you to let you know and a full refund will be issued immediately if you do not want to wait.

Please note that we are not open on weekends and Bank Holidays.

How will you ship my order?

We use carrier signed for services to deliver the majority of our customer’s parcels. For small parcels we use the Royal Mail Recorded Delivery Service. Please note this applies to delivery addresses in the United Kingdom only. Please kindly ensure that there will be someone to sign for the parcel at the delivery address. In the event that no one is available to sign, the carrier will leave a card for you to contact them and arrange a more convenient date for redelivery.

If your parcel should be returned to us by the carrier as undelivered, we are unable to re-send it without charging you additional postage costs.

Can I specify a day for delivery?

Unfortunately, we cannot specify an exact delivery date. Delivery times are provided by the carrier, excluding weekends and bank holidays, and may vary with package origin and destination, particularly during peak periods or bad weather conditions. We do advise that you contact us if your order is urgent, so we can speed up the process wherever possible.

Does you deliver the parcels abroad ?

Yes, we ship the parcels abroad. International buyers! If you did not find your country in the list of the international shipping prices, please contact us and we will give you the best price. Import duties, taxes, and charges are not included in the item price or shipping cost.

Can I return an item after I receive it?

In the event that you are not entirely satisfied with your purchase, you can choose to exchange for either an alternative item or receive a refund less the cost of shipping. As long as the item is in perfect condition, and still with the entire original packaging then we will refund the cost of the item. If you did not save the original packaging and the item is not in a saleable condition when it is returned to us, we will charge you 10% restocking fees. This does not affect your statutory rights.

You should claim a return within 7 days of receipt.

Returns are not accepted for any perishable goods or ear-rings for pierced ears or item personalised or made to your specification.

If the goods delivered are faulty or damaged please advise us within 48 hours of receipt. A replacement depends on our available stock and will be sent to the buyer on the receipt of the return of the faulty item.

We cannot accept any product back outside of the 7 day policy.

How should I return a product?

You should claim a return within 7 days of receipt. Please contact us through “Contact us” page for assistance and return address if you intend to return the item.  An item should never be returned to us without prior authorisation. It is the responsibility of the buyer to return the goods to the seller, please write your name, surname and order number on the label of the parcel, so we can quickly identify your order.

What happens with manufacturer’s  guarantees?

We sell products from a wide range of manufacturers. Whilst we will always do our best to help you if you experience a problem with any product, there will be occasions when you need to rely on the manufacturer's guarantee.  Details will be found on the relevant product page and will be included with any product ordered where a manufacturer's guarantee applies.